Privacy Policy
At Ryan's Nutrifoods Kenya ("we", "us", "our"), your privacy matters. This Privacy Policy explains what information we collect when you visit ryansfoods.co.ke or order our products, how we use it, and the choices you have.
1. Information We Collect
We may collect the following information when you interact with our website or order Ryan's Instant Uji Mix:
- Contact information: Name, phone number, WhatsApp number, email address, delivery address.
- Order information: Pack size, quantity, delivery preferences, payment confirmation references.
- Business enquiry information: Business name, location, type, monthly volume estimate (for stockist enquiries).
- Website usage: Browser type, device type, pages visited, time spent (collected anonymously via standard web analytics).
2. How We Use Your Information
We use your information solely to:
- Process and deliver your orders
- Respond to your enquiries and provide customer support
- Communicate with you about your order, delivery, or stockist application
- Improve our website and product offerings
- Comply with applicable laws and regulations in Kenya
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share information only with:
- Delivery partners for the purpose of fulfilling your order (e.g., your name, phone number, and delivery address).
- Payment providers (Tushop, M-Pesa) when you order through their platforms — they have their own privacy policies.
- Legal authorities if required by Kenyan law or to protect our rights.
4. WhatsApp & Order Communications
When you order through WhatsApp, your messages are subject to WhatsApp's own privacy policy. We retain order conversations only for as long as needed to fulfil and follow up on your order.
5. Cookies
Our website uses minimal cookies for basic functionality (e.g., language preference for translation). We do not use tracking cookies for advertising. You can disable cookies in your browser settings.
6. Data Storage & Security
We take reasonable precautions to protect your information from loss, misuse, or unauthorized access. However, no method of transmission over the internet is 100% secure. We retain your information only as long as necessary for the purposes outlined.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Withdraw consent for marketing communications at any time
To exercise these rights, contact us at info@ryansfoods.co.ke or +254 713 081 480.
8. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data:
- ✉ info@ryansfoods.co.ke
- 📞 +254 713 081 480
- 🏠 MANKAN BUSINESS CENTRE, Thika Road, Kiambu County, P.O Box 67884, 00200 — City Square, Kenya